Important federal civil rights laws were enacted to combat such forms of discrimination and protect the fundamental right to vote for all Americans. This document provides guidance to states, local jurisdictions, election officials, poll workers, and voters on how the Americans with Disabilities Act and other federal laws help ensure fairness in the voting process for people with disabilities.

FEDERAL LAWS PROTECTING THE RIGHT TO VOTE

The Americans with Disabilities Act (ADA) is a federal civil rights law that provides protections to people with disabilities that are similar to protections provided to individuals on the basis of race, color, sex, national origin, age, and religion. Title II of the ADA requires state and local governments (“public entities”) to ensure that people with disabilities have a full and equal opportunity to vote. The ADA’s provisions apply to all aspects of voting, including voter registration, polling place site selection, election websites, and the casting of ballots, whether on Election Day or during an early voting process, and whether in-person or absentee. The ADA applies to all elections administered by state and local governments, including federal, state, and local elections.

The Voting Rights Act of 1965 (VRA) also contains provisions relevant to the voting rights of people with disabilities. The VRA requires election officials to allow a voter who is blind or has another disability to receive assistance from a person of the voter’s choice (other than the voter’s employer or its agent or an officer or agent of the voter’s union). The VRA also prohibits conditioning the right to vote on a citizen being able to read or write, attaining a particular level of education, or passing an interpretation “test.”

The Voting Accessibility for the Elderly and Handicapped Act of 1984 (VAEHA) requires accessible polling places in federal elections for elderly individuals and people with disabilities. Where no accessible location is available to serve as a polling place, voters must be provided an alternate means of voting on Election Day.

The National Voter Registration Act of 1993 (NVRA) aims, among other things, to increase the historically low registration rates of persons with disabilities. The NVRA requires all offices that provide public assistance or state-funded programs that primarily serve persons with disabilities to also provide the opportunity to register to vote in federal elections.

The Help America Vote Act of 2002 (HAVA) requires jurisdictions responsible for conducting federal elections to provide at least one accessible voting system for persons with disabilities at each polling place in federal elections. The accessible voting system must provide the same opportunity for access and participation, including privacy and independence, that other voters receive.

The remainder of this document discusses how these laws apply to common aspects of the election process.

MAKING VOTER REGISTRATION ACCESSIBLE TO ALL

The first step in the voting process is registration. The NVRA requires all offices that provide public assistance or state-funded programs that primarily serve persons with disabilities to provide the opportunity to register to vote by providing voter registration forms, assisting voters in completing the forms, and transmitting completed forms to the appropriate election official. The NVRA requires such offices to provide any citizen who wishes to register to vote the same degree of assistance with voter registration forms as it provides with regard to completing the office’s own forms. The NVRA also requires that if such office provides its services to a person with a disability at the person’s home, the office shall provide these voter registration services at the home as well.

The Department has reached settlements with states to require state officials to ensure that voter registration opportunities are offered at all designated disability services offices in the state and to develop and implement training and tracking programs for those offices.

In addition to the registration opportunities guaranteed by the NVRA, the ADA requires states to ensure that all aspects of the voter registration process are accessible to persons with disabilities. This includes the opportunity to register to vote through a state, county, or city website.

The ADA also prohibits a state from categorically disqualifying individuals who have intellectual or mental health disabilities from registering to vote or from voting because of their disability or guardianship status. Further, a state may not subject groups of people with disabilities—including individuals who are under guardianship—to a higher standard than that imposed on other voters for demonstrating the capacity to vote.

PROVIDING ACCESSIBLE POLLING PLACES

In communities large and small, people cast their ballots in a variety of facilities that temporarily serve as polling places, such as libraries, schools, and fire stations, or churches, stores, and other private buildings. The ADA requires that public entities ensure that people with disabilities can access and use their voting facilities. The ADA’s regulations and the ADA Standards for Accessible Design set out what makes a facility accessible and should be used to determine the level of accessibility at any facility being considered for use as a polling place. The Justice Department’s ADA Checklist for Polling Places provides guidance to election officials for determining whether a polling place already has the basic accessibility features needed by most voters with disabilities or can be made accessible using temporary solutions.

As a companion to the ADA Checklist for Polling Places, the Justice Department’s publication, Ballot Drop Box Accessibility, helps election officials evaluate the accessibility of ballot drop boxes.

An additional Justice Department publication, Solutions for Five Common ADA Access Problems at Polling Places, illustrates suggested temporary solutions for several common problems found at polling places. For example, if a polling place includes parking but no accessible parking spaces, election administrators can create temporary accessible parking by using traffic cones and portable signs to mark off the accessible spaces and access aisles.

The Department of Justice has expanded the scope of the Election Day monitoring conducted by Civil Rights Division staff to include assessments of the physical accessibility of polling places. During federal general elections, the Department’s Election Day monitors conduct accessibility surveys of hundreds of polling places in many states throughout the country.

In some circumstances, when a public entity is unable to identify or create an accessible polling place for a particular voting precinct or ward, election administrators may instead use an alternative method of voting at the polling place. While absentee balloting can be offered to voters with disabilities, it cannot take the place of in-person voting for those who prefer to vote at the polls on Election Day. Any alternative method of voting must offer voters with disabilities an equally effective opportunity to cast their votes in person. For example, the only suitable polling site in a precinct might be an inaccessible building. In this rare circumstance, election administrators may provide “curbside voting” to allow persons with disabilities to vote outside the polling place or in their cars. In order to be effective, however, the curbside voting system must include: (1) signage informing voters of the possibility of voting curbside, the location of the curbside voting, and how a voter can notify the official that she is waiting curbside; (2) a location that allows the curbside voter to obtain information from candidates and others campaigning outside the polling place; (3) a method for the voter with a disability to announce her arrival at the curbside (a temporary doorbell or buzzer system would be sufficient, but not a telephone system requiring the use of a cell phone or a call ahead notification); (4) a prompt response from election officials to acknowledge their awareness of the voter; (5) timely delivery of the same information that is provided to voters inside the polling place; and (6) a portable voting system that is accessible and allows the voter to cast her ballot privately and independently.

Curbside voting as an alternative to voting in person is permissible only under these limited circumstances. Under the ADA, jurisdictions must select polling sites that are or can be made accessible, so that voters with disabilities can participate in elections on the same terms and with the same level of privacy as other voters.

In July 2022, the Department of Justice and the Jefferson County, Kentucky, Board of Elections entered into a Settlement Agreement under the ADA concerning the accessibility of Jefferson County’s polling places. The Board agreed that moving forward, it would select polling places that would be accessible on Election Day to voters with mobility and vision impairments. The Board agreed to relocate some polling places that were not accessible and to provide temporary measures at others, such as portable ramps and doorbells, to make sure that they are accessible on Election Day. The Board agreed to train its poll workers and other elections staff on the requirements of the ADA and how to use temporary measures to ensure each polling place is accessible during elections.

ENSURING THAT POLICIES AND PROCEDURES DO NOT DISCRIMINATE AGAINST PEOPLE WITH DISABILITIES

State and local governments must ensure that their policies, procedures, or practices do not interfere with or prohibit people with disabilities from registering to vote or voting based on their disability. For example, an election official cannot refuse to provide an absentee ballot or voter registration form to a person with a disability because the voter resides in a nursing home.

In addition, the ADA requires public entities to modify their voting policies, practices, and procedures when such modifications are necessary to avoid discrimination on the basis of a voter’s disability. That requirement is relaxed only if election administrators can show that the proposed modification would fundamentally alter the nature of the voting program. For example, voters who use crutches may have difficulty waiting in a long line to vote. The ADA does not require that these voters be moved to the front of the line, but the public entity should provide a chair for them while they wait. For a voter with multiple sclerosis who may be unable to tolerate extreme temperatures, providing a chair inside the polling place may be an appropriate modification.

Similarly, election officials must modify a “no animals/pets” policy to allow voters with disabilities to be accompanied by their service animals in all areas of the polling place where the public is allowed to go. Additionally, if a jurisdiction requires voters to provide identification, the ADA requires that election officials not restrict the permissible forms of identification for voters with disabilities to ones that are not available to those voters.

RIGHTS TO ASSISTANCE IN THE VOTING PROCESS

The VRA requires election officials to allow voters with a disability to receive assistance from a person of the voter’s choice, other than the voter’s employer or its agent or an officer or agent of the voter’s union.

The ADA also requires that public entities modify their policies to permit voters who require assistance in voting because of their disability to receive assistance. This includes qualified voters with a disability who reside in congregate settings such as nursing homes. Voters with disabilities may receive assistance in all aspects of the voting process, including in requesting, completing, and returning a ballot, whether in person, absentee, or by mail-in ballot. For example, if a voter with a disability requires assistance to mark a ballot, the voter must be allowed to receive assistance from the person of their choosing and is not limited to assistance from an election worker. And a voter who needs assistance in placing their ballot in a mailbox or drop box because of disability must be able to receive assistance from a person of their choosing. The ADA also prohibits state and local governments from intimidating or coercing voters with disabilities (or people who aid them) in exercising their rights under the ADA. State laws that restrict people from providing assistance with voting, subject to criminal penalties, may chill assistors from aiding voters with disabilities and thus interfere with voters’ rights to assistance under the ADA.

In August 2022, the Department of Justice filed a Statement of Interest in in Carey v. Wisconsin Election Commission (W.D. Wisc. 2022) to explain that the VRA and ADA require the right to absentee ballot return assistance.

PROVIDING ACCESSIBLE VOTING SYSTEMS AND EFFECTIVE COMMUNICATION

HAVA requires jurisdictions conducting federal elections to have a voting system (such as the actual voting machines) that is accessible, including to citizens who are blind or visually impaired, at each polling place. The accessible voting system must provide the same opportunity for access and participation, including privacy and independence, that other voters enjoy. States can satisfy this accessibility requirement through use of a direct recording electronic voting system or other voting system equipped for individuals with disabilities. In addition to HAVA, the ADA requires officials responsible for conducting all public elections to make sure that any accessible voting systems are maintained and function properly in each election, and that election officials have been adequately trained to operate them.

Following the enactment of HAVA, the Department monitored the nationwide implementation of the accessible voting systems requirements and successfully resolved litigation in Maine, New York, and Pennsylvania to ensure that accessible voting systems were established in every polling place in those states.

The ADA requires election officials conducting any elections at the federal, state, or local level to provide communication with voters with disabilities that is as effective as that provided to others. To ensure that voters with disabilities can fully participate in the election process, officials must provide appropriate auxiliary aids and services at each stage of the process, from providing registration and election information to registering to vote to casting a ballot. Only if providing an aid or service would result in a fundamental alteration or undue financial and administrative burdens is a jurisdiction not required to provide the aid or service. However, the jurisdiction still has an obligation to provide, if possible, another aid or service that results in effective communication. In determining the type of auxiliary aid and service to be provided, officials must give primary consideration to the request of the voter.

Examples of auxiliary aids and services for people who are blind or have low vision include a qualified reader (a person who is able to read effectively, accurately, and impartially using necessary specialized vocabulary); information in large print or Braille; accessible electronic information and information technology; and audio recording of printed information. Examples of auxiliary aids and services for people who are deaf or have hearing loss include sign language interpreters, Video Remote Interpreting, captioning, and written notes. For additional information about auxiliary aids and services, see ADA Requirements: Effective Communication

For example, suppose that a jurisdiction is conducting an election for mayor and city council members using a paper ballot system. A blind voter would not be able to vote a paper ballot without assistance. The ADA would require the city to provide an accessible ballot.

In February 2019, the Department secured an agreement with the City of Concord, New Hampshire, to provide an accessible voting machine at each City voting or polling location in all future City elections.

The requirement to provide effective communication also extends to other information related to the voting process, such as poll workers obtaining address and registration information from voters. Whatever information the public entity provides relating to the voting process must be accessible and usable by all who come to cast their ballots. For example, election officials should have pen and paper available and be prepared to write out questions at the polling place check-in table for a voter who is deaf and can communicate through written communications. For a voter who is deaf but whose primary language is American Sign Language and not English, election officials may need to provide a communication method that the voter can understand such as a sign language interpreter.

The requirement to provide effective communication also extends to election and voting information provided beyond the polling place. This means, for example, that election websites must be accessible to people with disabilities so that individuals with disabilities can access the same information, engage in the same interactions, and enjoy the same services as nondisabled individuals with substantially equivalent ease of use.

In 2023, the Department found that four Texas Counties—Colorado, Runnels, Smith, and Upton—violated the ADA because the counties maintain election websites that are not accessible to people with vision or manual disabilities. The county websites provide access to voting and election information, including voter registration applications.

TRAINING

Prior to Election Day or the beginning of early voting, election staff and volunteers receive training so they can appropriately interact with people with disabilities. Staff and volunteers should understand the specific auxiliary aids and services that are available. They should be aware that service animals must be allowed to accompany voters inside the polling place, that accessibility features at the polling place need to be operational, that people with disabilities are allowed assistance from a person of their choice, and that other modifications may be needed to accommodate voters with disabilities. Many local disability organizations, including Centers for Independent Living and Protection and Advocacy Systems, conduct ADA and disability trainings in their communities. The Department of Justice and the National Network of ADA Centers can provide local contact information for these organizations.

The Department has entered into more than thirty settlement agreements with public entities that transformed their voting programs to include accessible polling places. A key component of each settlement was training for poll workers, election officials, and election administration staff.

FOR MORE INFORMATION

For information about how the ADA applies to voting, please visit our website Voting and Polling Places or call our toll-free number.

ADA Information Line
800-514-0301 (Voice) and 833-610-1264 (TTY)
24 hours a day to order publications by mail.
Monday, Wednesday, Friday: 9:30 am-12 pm and 3 pm-5:30 pm; Tuesday: 12:30 pm-5:30 pm; Thursday 2:30 pm-5:30 pm (Eastern Time) to speak with an ADA Specialist.
Calls are confidential.

ADA Website
The Americans with Disabilities Act (ADA.gov)

To receive e-mail notifications when new ADA information is available, visit ADA.gov Updates.

For information about the VRA, VAEHA, NVRA, and HAVA, please visit the Voting Section’s website.

To report complaints of possible violations of the federal voting rights laws, you may contact the Voting Section.

You can contact the Voting Section though our toll-free number (800-253-3931) or email.

For persons with disabilities, this publication is available in large print.

Reproduction of this publication is encouraged.

---

The Americans with Disabilities Act authorizes the Department of Justice (the Department) to provide technical assistance to individuals and entities that have rights or responsibilities under the Act. This document provides informal guidance to assist you in understanding the ADA and the Department’s regulations.

This guidance document is not intended to be a final agency action, has no legally binding effect, and may be rescinded or modified in the Department’s complete discretion, in accordance with applicable laws. The Department’s guidance documents, including this guidance, do not establish legally enforceable responsibilities beyond what is required by the terms of the applicable statutes, regulations, or binding judicial precedent.

April 18, 2024